The growth of a franchise network can mask silent flaws: unfulfilled obligations, disconnected reporting, piecemeal investments. This is exactly what was happening to this car maintenance company. With 540 franchisees, it was becoming urgent to regain control of information and property management. Thanks to Synergee, the head office has regained an overall vision, franchisees have gained in autonomy, and decisions are now taken on solid foundations. Clearer governance, without losing the agility of the field.
Customer: Major player in automotive maintenance (integrated and franchised network)
Number of sites: 540
Synergee modules: Repository, Contracts, Annual Accounts, Work, Maintenance, Operational & Financial Reporting
The growth of a franchise network can mask silent flaws: unfulfilled obligations, disconnected reporting, piecemeal investments. This is exactly what was happening to this car maintenance company. With 540 franchisees, it was becoming urgent to regain control of information and property management. Thanks to Synergee, the head office has regained an overall vision, franchisees have gained in autonomy, and decisions are now taken on solid foundations. Clearer governance, without losing the agility of the field.
CHALLENGES ENCOUNTERED
- Scattered data, difficult to exploit
- Central bodies blind to key indicators
- A firm commitment to preserving the independence of each member
- Few reliable local economic benchmarks
OBJECTIVES
STRENGTHEN CENTRAL MANAGEMENT
Provide the franchisor with a clear, reliable and up-to-date vision.
GREATER INVOLVEMENT OF FRANCHISEES
Offer a shared, easy-to-read portal that is useful to all.
BUSINESS CHALLENGES
- Scattered data, no overview
- Forgotten leases, mounting litigation
- Reactive investments, never anticipated
- Illegible reporting, blind decisions
STRENGTHEN CENTRAL MANAGEMENT
Provide the franchisor with a clear, reliable and up-to-date vision.
UNIFY PERFORMANCE MEASUREMENT
Put everyone on the same indicators, customizable according to site status.
RESULTS AND PROFITS
- +27% efficiency in property management
- Fewer disputes, greater visibility on deadlines
- Prioritized work thanks to audits
- Unified, shared reporting from headquarters and the field
- More involved franchisees, direct access to their data
"Before Synergee, we flew by sight. Today, we have a real common piloting platform." - Network Expansion Manager
CONCLUSION
With Synergee, this network has regained control of its management. Indicators are finally shared. Decisions are better guided. Franchisors and franchisees now work together on a solid basis.