SAAS mode allows APIs to be duplicated and standardized. Synergee has used them to enable greater interaction with service providers.
They allow the data contained in the service providers' software to be interfaced with the data expected in Synergee.
The service provider no longer has to do any double scheduling. For example, as soon as the intervention date is scheduled in their software, it is updated in the client's Synergee environment.
Exchanges are made by:
- Flat file via ftps
- JSON via WEB API
- Loading application
Synergee integrates cutting-edge document management software . It is possible to associate a document (for example, a distribution contract, a claim) with a repository (site, real estate partner, technical service provider, supplier).
So you will be able to:
- Preview documents as thumbnails to quickly view them with the carousel
- Identify the most important documents you want to access in one click using Quicklink
- Tag your documents to find them easily and carry out “mass” actions ! And much more!
We offer e-learning training programs, which give you access to:
- Exercises, videos and tutorials available 24/7.
- Consultants are available to answer your questions.
- Access valid for 1 year , to allow you to return to a specific point at any time.
- The possibility of supervising training monitoring and providing certifications to your team
It is also possible to have specific training thanks to one of our consultants who can visit your premises.
Our modules meet different needs essential to any network:
- Anticipate your costs, track indexation and control your invoices.*
- Calculate the usage rights and rental liabilities.
- Plan your budgets. Benefit from dynamic property management.
- Easily manage IFRS 16
CONTRACT :
- Centralize all contractual information related to your points of sale.
- Anticipate all decisive events, keep history, keep your documents at hand.
- Track your deadlines.
- Model your contracts.
- Manage contracts by type and set up alerts
- Store attachments (contracts, amendments, letters, etc.).
- Manage Business Partners (Suppliers, service providers, Members) by legal entity and by contract.
Works :
- Subdivide and plan your various projects (new construction, extensions, makeovers).
- Collaborate with suppliers.
- Track your quotes and invoices by service provider.
- Respect budgets and deadlines.
Sinister
- Track your claims and related corrective actions
- Trace the steps
- Share with maintenance stakeholders
- Have a financial statement
Highlight the different key information:
- Your energy supplier contracts
- Information by delivery point
- Energy distribution by site
- Optimize your knowledge of your sites' equipment.
- Have an inventory of equipment by listing the specifics of each site.
Manage the expansion of your network and equip your members (or candidates) to build their own development plan. It allows you to generate business plans based on the network's benchmark ratios,
- Automatically collect tax returns from your network.
- Analyze your financial and management indicators.
- Calculate your reference ratios for the DIP (Pre-contractual Information Document)
Equip your facilitators / listeners / advisors / inspectors to:
Identify possible areas for improvement for the member
- Ensure compliance (standards, safety)
- Monitor compliance with the concept
- Collect information
Optimize visit time
Track network activity and each point of sale.
- Have a clear view of the financial performance of the network and each point of sale.
- Analyze actual/budget variances.
- Get a cash flow forecast.
- Manage contractual conditions (bases, minimum, rates, deductibles).
- Calculate the recurring royalties.
- Invoice your franchisees (integration with your accounting).
Manage all your suppliers and purchases more efficiently to make the purchasing function a lever for improving the overall profitability of the network
- Analyze and measure customer risk (scoring).
- Track and analyze outstanding and unpaid amounts.
- Manage moratoriums and deposits.
- Reduce your unpaid bills.
At the end of the end-of-project meeting, the Support team takes over the relationship with the client
A technical contact is appointed for each client.
Support is responsible for answering questions asked by the customer, which can be of different natures:
- relative to the use of the solution – how do I do this?
- relating to an observed anomaly
- relating to a request for improvement
- relating to a system operation (data restoration, mass action)
Requests are made directly online from Synergee.
In parallel with user training, the Synergee technical team will review the configuration options with the IT teams and will then write the analysis notebook which will cover functional, technical (interfaces, platforms, production, testing) and organizational (deployment mode, testing strategy) topics.
The Synergee platform servers are hosted on the Microsoft Cloud (Microsoft Azure data centers), which is an asset for accelerating the provision of the solution and ensuring great fluidity during our exchanges with our customers.
Indeed, the power of the servers, combined with their great flexibility, allows our developers to create solutions adapted to the requirements of our different contacts.
Each year, several intrusion tests are carried out to ensure that your data is in the most secure environment possible.
The environment is both encrypted (SSL encryption) and compatible with standard browsers on the market.
Your data backups are stored across multiple secure physical locations to ensure a continuity plan, regardless of conditions, even in the event of a natural disaster.
No installation is required, as the software is hosted on the internet.
Below are the supported browsers in their current and previous versions:
- Chromium
- Edge
- Firefox
- Safari
Below are the supported operating systems
- Windows 10
- Mac OS
- Android
- Ios
Included in the subscription is an average of 300 MB per point of sale. Beyond that, the pricing is as follows: €0.10 excluding VAT/month per GB
Backups are stored at two physical sites
- Ireland (Dublin) (Production and Backups)
- Netherlands (Backups only)
In the event of failure of the primary site, the continuity plan is ensured by the secondary site with an RTO (Recovery Time Objective) of 24 hours
On Synergee, you have two identification modes:
- The first is to use your login and password
- The second is to go through the SSO (Single Sign-On) configuration, or single sign-on in French, allows our customers to use their own user directories to control authentication in Synergee. This means that if a user is already authenticated in the company network, they will be automatically connected to Synergee, without having to enter additional information. You will no longer have the risk of losing or forgetting your password, and this will save you valuable time.
We set up gateways for mass imports, but we can also use data in Excel format, or finally offer you integration templates if you wish to manually integrate certain information.
Absolutely, the module that serves as the backbone is the repository module, which, as its name suggests, references all your sites. Subsequently, you can add the modules that meet your needs without having to take all 13 modules.
On the other hand, even if you're not required to do so, our modules communicate with each other and create value for the network. That's why we recommend using all the modules that meet your needs for a cutting-edge management solution.
Absolutely, we have integrated our solutions with a large number of ERP, accounting, business management, CRM, website solutions, etc. To find out more, please contact us.
Yes. Today, Synergee has 300 client brands and 60,000 points of sale managed. Some clients own thousands of points of sale.
We address most of the trades in the commercial network, but if we had to make a list, here is the profile of the main users:
- Purchasing Department
- Construction management
- DAF (Administrative and Financial Director)
- Management control
- Development Department
- Legal Department
- Maintenance Department
- Supplier
- Franchisee / Manager
- Animator
- Chartered accountant
- Banker…