In Job offers

Synergee develops and markets collaborative software solutions in SaaS mode for all types of commercial networks: franchised, integrated, cooperative... 

Areas of expertise include property and technical management, financial management and franchise management.

  • A company on a human scale
  • Market leader
  • The finest retail chains in customer references
  • More than 300 customers, over 60,000 sites managed in 120 countries

Your role will be to :

By joining the Customer Success team, you will be trained on our tool and become a key element at the heart of our customer relations. You'll be able to support them in the operational use of our solution, and provide feedback.

  • Being responsible for customer success, your main action will be to support and retain customers to ensure satisfaction andadoption of the Synergeesolution.

Your duties will include :

  • Respond to customer requests from our ticketing tool,
  • Take a proactive approach to identifying irritants that customers may encounter, without escalating them to Synergee,
  • Train customers in our solutions to help them become more efficient in their day-to-day work,
  • Drive new customer use cases and functionalities to generate cross-sell opportunities for the sales team.

This job is for you if ...

  • You like to share and are comfortable communicating with customers,
  • You speak English,
  • You're curious and enjoy teamwork,
  • You have the passion, empathy and patience to deliver a fantastic experience to your customers.
  • You're passionate about new technologies and information systems, so you can come up with new, innovative solutions.

Details :

- Position available immediately
- Send CV + covering letter
- Contact: Céline TEIXIDO >

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