Synergee develops and markets collaborative software solutions in SaaS mode for all types of commercial networks: franchised, integrated, cooperative...
Areas of expertise include property and technical management, financial management and franchise management.
- A company on a human scale
- Market leader
- The finest retail chains in customer references
- More than 300 customers, over 60,000 sites managed in 120 countries
Your role will be to :
By joining the Customer Success team, you will be trained on our tool and become a key element at the heart of our customer relations. You'll be able to support them in the operational use of our solution, and provide feedback.
- Being responsible for customer success, your main action will be to support and retain customers to ensure satisfaction andadoption of the Synergeesolution.
Your duties will include :
- Respond to customer requests from our ticketing tool,
- Take a proactive approach to identifying irritants that customers may encounter, without escalating them to Synergee,
- Train customers in our solutions to help them become more efficient in their day-to-day work,
- Drive new customer use cases and functionalities to generate cross-sell opportunities for the sales team.
This job is for you if ...
- You like to share and are comfortable communicating with customers,
- You speak English,
- You're curious and enjoy teamwork,
- You have the passion, empathy and patience to deliver a fantastic experience to your customers.
- You're passionate about new technologies and information systems, so you can come up with new, innovative solutions.
Details :
- Position available immediately
- Send CV + covering letter
- Contact: Céline TEIXIDO > celine.teixido@synergee.com
